Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website cicadaservices.store (the "Site") and any related services (collectively, the "Services") operated by Cicada Services("we", "us", "our"). By accessing the Site, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Services.

1. Who we are

Cicada Services is an online reseller of digital game keys and gift cards for platforms including (but not limited to) Steam, Epic Games, GOG, PlayStation Network, Xbox, and Nintendo eShop. We operate from Suriname and act as the seller of record for all orders.

We accept the following payment methods:

• Cryptocurrency — processed by NOWPayments, our crypto payment processor. Supported coins include Bitcoin, Ethereum, USDT, USDC, and others. NOWPayments' terms of service apply to the payment transaction itself.
• Bank transfer — direct transfer to our Suriname business bank account. Manually verified before order fulfillment.

2. Eligibility

• You must be at least 18 years old, or the age of majority in your jurisdiction, whichever is greater.
• You must have the legal capacity to enter into a binding contract.
• You must not be barred from receiving the Services under the laws of your country or any country we operate in.

3. Accounts

You may use the Services as a guest or by creating an account. If you create an account:

• You are responsible for keeping your credentials confidential.
• You are responsible for all activity on your account.
• You must notify us immediately at support@cicadaservices.store if you suspect unauthorized access.
• We may suspend or terminate accounts that violate these Terms.

4. Orders, pricing, and taxes

Prices displayed on the Site are in US Dollars unless otherwise indicated. Depending on your country of residence, you may be liable for import duties, VAT, or sales tax on your purchase. Where required by law, we will collect and remit such taxes; otherwise, you are responsible for any tax obligations arising in your jurisdiction.

We reserve the right to:

• Modify prices at any time before an order is placed.
• Cancel or refuse any order, including for suspected fraud, pricing errors, or stock unavailability. If we cancel an already-paid order, we will issue a full refund.
• Limit the quantity of any item per customer or per order.

5. Delivery

Digital products are delivered electronically to the email address you provide at checkout, typically within minutes of payment confirmation. Once delivered:

• It is your responsibility to keep your email accessible and to check spam/junk folders.
• If you do not receive your key(s) within 30 minutes of payment confirmation, contact us at support@cicadaservices.store with your order number.
• Keys, once revealed, viewed, or redeemed, are considered delivered and accepted.

6. Acceptable use

You agree NOT to:

• Use the Services for any unlawful purpose or in violation of any applicable law.
• Resell, redistribute, or commercially exploit purchased keys without our written permission.
• Attempt to circumvent regional restrictions on keys (e.g. using a VPN to redeem a region-locked key in an unauthorized region).
• Use automated systems (bots, scrapers) to access the Site without our written permission.
• Interfere with the operation of the Site or attempt to gain unauthorized access to our systems.
• Initiate chargebacks for legitimate, successfully delivered orders. If you have a dispute, contact us first.

7. Third-party platforms

The keys and gift cards we sell are redeemed on platforms operated by third parties (Valve/Steam, Microsoft/Xbox, Sony/PlayStation, Nintendo, Epic Games, GOG, etc.). Your use of those platforms is governed by their own terms of service. We are not responsible for:

• Changes to third-party platform policies, regional pricing, or product availability.
• Account suspensions or bans imposed by third-party platforms.
• Technical issues, downtime, or content changes on third-party platforms.

8. Refunds

Our refund policy is set out separately at /refunds and forms part of these Terms.

9. Intellectual property

The Site, including its design, text, graphics, and code, is owned by Cicada Services and is protected by copyright and other intellectual property laws. The names "Cicada Services", our logo, and any related marks are our trademarks. Names of games, platforms, and publishers belong to their respective owners and are used here for descriptive purposes only.

10. Disclaimers

The Services are provided "as is" and "as available", without warranties of any kind, express or implied, except as required by applicable consumer protection law. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

11. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms or the Services is limited to the amount you paid us for the order giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages. Nothing in these Terms limits liability that cannot be excluded under applicable law, including statutory consumer rights.

12. Indemnity

You agree to indemnify and hold harmless Cicada Services and its operators against any claim arising from your breach of these Terms or misuse of the Services.

13. Changes to these Terms

We may update these Terms from time to time. The "Effective" date at the top of this page reflects the latest revision. Continued use of the Services after a change constitutes acceptance of the updated Terms. Material changes will be announced on the Site.

14. Governing law and disputes

These Terms are governed by the laws of Suriname, without regard to conflict of law principles. Disputes will be resolved in the competent courts of Suriname, except where applicable consumer law in your country of residence grants you a different forum.

Nothing in this section limits your statutory consumer rights, including rights under EU/UK consumer law if you reside in those regions.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision is severable and the remaining provisions remain in full effect.

16. Contact

Questions about these Terms? Email support@cicadaservices.store.